Frequently Asked Questions

Anchored Letters was built on the belief that mail is more than paper — it's emotional support, motivation, and a reminder of home. For recruits in boot camp, deployed service members, and those in training, receiving mail can be one of the most powerful morale boosters.

We serve military families across all branches, providing:

• Personalized letter mailing
• Themed and branch-inspired stationery
• Encouragement and faith-based message options
• Photo printing and inserts
• Pre-addressed return envelope and stationery (faster return so recruit can write back)

Getting started is simple:

• Create a free account on our website
• Choose a letter package or send a one time letter
• Write your letter using our online editor
• Add recipient information and submit
• We'll handle the rest!

We use premium quality stationery paper that's durable and professional. Our paper stock is carefully selected to ensure your letters look beautiful and feel substantial.

All letters are printed with high-resolution quality to preserve the integrity of your message.

We print letters on Tuesdays and Fridays. Orders placed before 6:00 PM (18:00) on those days will be printed the same day. Orders placed after the cutoff will be included in the next print batch.

You'll receive a notification when your letter has been printed and shipped.

Yes! You can upload photos to include with your letter. We support common image formats (JPG, PNG) and will print them in high quality alongside your message.

Photo printing may incur an additional fee depending on your subscription plan.

Our standard letters can be up to 4 pages. If you need to send a longer letter, please contact our support team for custom arrangements.

Most heartfelt messages fit comfortably within this limit!

Absolutely! Our editor includes a signature feature where you can upload an image of your signature or create one digitally. This adds a personal touch to your letter.

Letters are processed within 24-48 hours of your order. Most letters reach bootcamp or training centers in 1-2 business days depending on location.

Tracking updates keep you informed every step of the way.

Anchored Letters sent Monday–Thursday before 2:00 PM MST will be delivered the next day.

Letters sent Friday before 2:00 PM MST will be delivered on Monday.

All letters sent Friday after 2:00 PM MST (which includes letters written on Saturday/Sunday) will be delivered Tuesday.

There is an "ON HOLD" status that only occurs if the letter address has been flagged by our sorting algorithm as questionable for delivery. Our team will review and reach out if any action is needed on your part.

Army Bases:

• Fort Benning
• Fort Jackson
• Fort Leonard Wood
• Fort Sill

Marine Bases:

• MCRD Parris Island
• MCRD San Diego
• MCB Quantico
• Camp Pendleton

Navy Bases:

• Recruit Training Command Great Lakes

Air Force Bases:

• JBSA Lackland

Coast Guard Bases:

• Coast Guard Training Center Cape May

Bases not listed above are sent via regular mail.

Yes! Once your letter is shipped, you'll receive tracking updates via email. You can monitor the delivery status through our platform or directly with the shipping carrier.

While rare, if your letter is confirmed lost by the carrier, we'll reprint and resend it at no additional charge. Simply contact our support team with your tracking information.

Yes! You can send letters to multiple recipients. Each letter is counted separately in your subscription or billed individually if you're not on a plan.

We offer several pricing options:

• Little Lift: $5.99 (2 letters)
• Steady Support: $13.99 (5 letters)
• Anchor Strength: $29.99 (12 letters) — Best Value
• Unshakable Support: $44.99 (20 letters)

All letters include printing and next day shipping.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and PayPal for your convenience.

Yes. We use industry-standard encryption (SSL/TLS) to protect your data. Your personal information, letters, and payment details are stored securely and never shared with third parties.

Our platform follows best practices for data security and privacy protection.

Only you, our print operators (who are bound by confidentiality agreements), and your intended recipient will see your letter content. We respect your privacy and handle all correspondence with discretion.

We store your letters in your account so you can access, edit, or resend them. You can delete letters from your account at any time. Deleted letters are permanently removed from our systems within 30 days.