Privacy Policy

Personal Information

When you use our services (such as sending a letter), we may collect:

• Full name
• Email address
• Billing address
• Shipping/mailing address (including recruit or service member information)
• Phone number
• Payment information (processed securely through third-party payment processors)
• Uploaded photos or message content

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Cookies and tracking data

We use your information to:

• Process and deliver letters
• Process payments
• Communicate order updates
• Provide customer support
• Improve our website and services
• Send promotional emails (only if you opt in)
• Comply with legal obligations

Payments are processed through secure third-party providers (such as Stripe, Square, PayPal, or similar services). Anchored Letters does not store full credit card numbers on our servers.

Please review the privacy policies of those payment providers for more information on how they handle your data.

We may share your information with:

• Printing and mailing partners (for the purpose of fulfilling orders)
• Payment processors
• Email marketing platforms (if subscribed)
• Legal authorities if required by law

All partners are expected to maintain the confidentiality of your information.

Our website may use cookies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic

You may disable cookies in your browser settings; however, some features of the site may not function properly.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will promptly delete it.

You may:

• Request access to your personal information
• Request corrections to your personal information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing emails at any time

Anchored Letters is an independent business and is not affiliated with the U.S. Department of Defense, any branch of the Armed Forces, or military postal services. Delivery times may vary depending on training schedules and base processing procedures.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every site you visit.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy, please reach out to us: